Privacy Policy

Friends of Vellore UK is committed to protecting and respecting your privacy.  This policy explains when and why we collect personal information about our supporters, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Any questions regarding this policy and our privacy practices should be sent by email to friendsofvellore@gmail.com or by writing to Friends of Vellore, 48 College Fields, Cambridge, CB4 1YZ. Alternatively, you can telephone 03333 445 245.

Who are we?

Friends of Vellore UK supports the Christian Medical College (CMC), Vellore in India.  We raise funds to support projects that in particular benefit those who are poor or marginalised and we support the hospital in maintaining its Christian ethos through prayer and networking.  Friends of Vellore UK is a registered charity (no. 209168). The registered address is 48 College Fields, Cambridge, CB4 1YZ.

How do we collect information from you?

We obtain information about you when you contact us to enquire about our work, make a donation or request to receive our newsletters or weekly prayer updates.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, phone number.  If you make a donation online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • claim gift aid on eligible donations;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about events and fundraising activities;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: friendsofvellore@gmai.com or telephone on 03333 445245.

How you can access and update your information

The accuracy of your information is important to us.  If you change address, email address, or any of the other information we hold is inaccurate or out of date, please contact us using the details below.  You have the right to ask for a copy of the information Friends of Vellore UK hold about you.  If you wish to do this, please contact us using the details below.

Contact details: email us at: friendsofvellore@gmail.com, or write to us at: 48 College Fields, Cambridge, CB4 1YZ. Alternatively, you can telephone 03333 445245.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Contact details sent to us via our website are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, the Friends of Vellore UK website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.  This helps us to improve our website and deliver a better service.

It is possible to switch off cookies by setting your browser preferences. To do this, look at the ‘help’ menu on your browser. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

If you make a restricted donation for an area of work at the Christian Medical College (CMC) Vellore, that is not one of our project areas (for example an alumni batch fund) or give to the Person to Person scheme, we will give CMC your details so they know where the donation has come from and can acknowledge the gift directly.  By submitting your personal data, you’re agreeing to this transfer, storing or processing.  If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our website while you are outside the EU, your information may be transferred outside the EU in order to provide you with the website service.

Review of this Policy

We will keep this policy under regular review. This policy was approved in October 2017.